At Nova Lighting Store.com, we
make every effort to ensure that your shipments will arrive promptly and
undamaged, while keeping your shipping costs as low as possible. We value your
business and will do everything in our power to make certain that you are a
satisfied customer. If you have any questions or need special shipping
arrangements, please contact our customer service department via email at
service@NovaLightingStore.com or toll free at 800-860-1207.
Free Shipping & Handling Fee Details
All orders ship for free with 2 execptions:
(1) Orders totaling under $75 are charged a $7.50 handling fee upon checkout.
(2) For oversized and/or heavy items which must ship via motor freight. We charge a $60 shipping fee.
This fee is waived at checkout for orders over $1000
We deeply regret that high fuel costs continue to drive up our delivery expenses
and that we must now pass on some of those costs to our customers.
Where We Ship To
Nova Lighting Store.com currently
ships only to the 48 contiguous U.S. states and cannot currently ship orders to
a PO Box.
To help protect our customers and ourselves against fraudulent credit card orders we verify your name,
phone number, billing and shipping addresses with your credit card company before your order ships.
If your order has a shipping address that is different than your billing address, please call your
credit card company and ask them to add your shipping address to their records.
Listing your shipping address with your credit card company (a routine procedure) is your best way to guarantee prompt shipment.
If you encounter any trouble when attempting to add a shipping address to your credit card account, let the card issuer know that
you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the
possibility of fraud.
How We Ship
All orders are processed upon receipt. Orders for in-stock merchandise, placed Monday to Friday before 3PM EST, usually ship within 1 business day.
Most other orders are shipped within 2-3 business days of receiving your order and will arrive in approximately 3-7
Orders are shipped via UPS, FedEx,
USPS or by other high quality delivery services.
Orders containing large or very heavy items
(large chandeliers or oversized lighting fixtures) or a large quantity of items may require shipping
via common carrier (also known as freight-line truck or motor-freight). If your order requires shipping via common carrier,
our customer service department will contact you by phone, e-mail or mail when
your order ships.
You must be present at the time of delivery to inspect all common carrier shipments.
Do not assume the items are undamaged because the box is undamaged.
If the delivery person refuses to allow you to inspect the merchandise, ask him to wait while you contact their office.
The direct phone number for the shipping company is included in the order tracking email that we send to you.
If you observe damage and wish to refuse the shipment insist that the driver write "DAMAGED" on the bill of lading.
If you are unsure at all and you decide to accept the shipment, sign the delivery receipt and/or bill of lading as "SUBJECT TO INSPECTION".
Make sure you write "SUBJECT TO INSPECTION" on the delivery receipt and/or bill of lading.
Do not sign your name on the delivery receipt and/or bill of lading unless you are 100 percent certain there is no damage.
If you sign for a delivery without marking it "SUBJECT TO INSPECTION" or "DAMAGED", then any shipping damage will be your responsibility.
Actual shipping time is contingent
upon the availability of merchandise, warehouse location, credit verification,
weather conditions and other factors. Orders are not shipped on Saturdays or
Sundays. If we become aware of any other delays, every effort will be made to
contact you by phone, e-mail or mail. In the event that an ordered item is
backordered or otherwise unavailable, we will contact you to find out if you
would like to substitute a similar item, leave the missing item on backorder,
remove that item from your order or cancel your entire order.
Because we depend on outside
delivery services, including but not limited to UPS, FedEx and USPS, Nova
Lighting Store.com does not guarantee any delivery times. Nova Lighting
Store.com will never be responsible for any delivery time guarantees in
shipping, and we cannot and will not be responsible for any inconvenience,
monetary loss, penalty or extra charge incurred by our customers should any
delivery not arrive when anticipated.