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Prices, Tax & Payment Policies

Sales Tax
For all orders outside of New York and Louisiana, no sales tax is charged. We collect sales tax only for orders shipped to locations in New York and Louisiana.

Currency
All prices are in US dollars (USD).

Payment Options
Nova Lighting Store.com accepts American Express, Visa, Mastercard, and Discover. Your credit card will be charged at the time that you place your order. Your credit card information is transferred over a Secure Socket Layer (SSL) connection, utilizing state-of-the-art encryption and digital certificate technology from Verisign. As an additional security measure, we do not retain your credit card information after your transaction completes.
 
If credit card payment is not an option for you, we can sometimes arrange an alternate method of payment. For information on alternate payment methods, please email us at service@NovaLightingStore.com or call us toll free at 800-860-1207.

Payment Verification
To help protect our customers and ourselves against fraudulent credit card orders we verify your name, phone number, billing and shipping addresses with your credit card company before your order ships. If your order has a shipping address that is different than your billing address, please call your credit card company and ask them to add your shipping address to their records. Listing your shipping address with your credit card company (a routine procedure) is your best way to guarantee prompt shipment.

Committed to providing the most advanced online security features, we support the Verified by Visa security service. If the bank that issued your Visa card supports this service, you may be prompted to enter your password or to sign up for Verified by Visa as you check out.
We support MasterCard SecureCode, a security technology that authenticates your MasterCard card and ensures that only the authorized cardholder is placing the order. If the bank that issued your MasterCard card supports MasterCard SecureCode, you may be prompted to enter your password or to sign up for MasterCard SecureCode as you check out.











Pricing Errors
We are human and that being the case; our site may occasionally list incorrect pricing. While we make every effort to ensure these mistakes do not happen, Nova Lighting Store.com cannot honor incorrect prices. In the event an error is found, we will inform the customer BEFORE the order is shipped. At that time you will have the option to place the order with the correct pricing, or to cancel the order completely.

Low Price Policy

If you've found a lower price online, Nova Lighting Store wants to meet that price and beat it by an additional 10% of the difference!!!
 
In order to provide this service, we need you to supply information about the price we are competing against BEFORE YOU PLACE AN ORDER with us.
 
Email us at service@NovaLightingStore.com with the URL of the item you want or fax us the advertisement or other documentation of our competitor's price to 516-221-3337.
 
The information you send must clearly identify our competitor, the manufacturer, product, price, date the price is valid and of course your contact information.
 
We will review the information you supply and determine if and by how much we can beat the price. Please keep in mind that we factor in product availability and shipping costs.
 
Please note, we will only consider beating a competitor's price if you contact us BEFORE YOU PLACE AN ORDER with us. Once your order has been placed we cannot make any adjustments for low price matching.
 

Certain restrictions apply:
  • The merchant offering the lower price must have the product currently in stock
  • The price must be a published price and/or you have a written quotation from a competitor
  • Verbal price quotes will not be matched
  • The merchant must be a Factory Authorized dealer and an established U.S. site, as determined by NovaLightingStore.com
  • We reserve the right to determine whether competitors' products and/or prices reflect a true and fair comparison
  • We will not match prices from auction sites
  • We will not match prices on clearance or closeout items
  • We will not lower our price below our cost for the product
  • We will not match pricing on products that ship via motor freight
  • Our price matching policy is subject to change without prior notice

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